Terms of Service

1. Eligibility

• You must provide accurate customer and delivery details.
• You are responsible for orders placed using your account or contact details.

2. Ordering and Payments

• Orders are placed through our website checkout flow.
• Payments are processed securely via supported payment channels.
• Orders are confirmed once payment is successfully authorized.

3. Delivery and Scheduling

• Delivery timing depends on branch operations, rider availability, and traffic conditions.
• Delivery fees shown at checkout are customer charges and may include priority adjustments.
• Branch and delivery partner coordination follows the selected schedule window.

4. Cancellations and Refunds

• Cancellation requests are subject to preparation and dispatch status.
• Refunds may be granted for valid issues such as failed delivery or service errors.
• Refund processing time depends on the payment provider.

5. User Conduct

• Do not submit false information or abuse promotions.
• Do not attempt to disrupt, reverse engineer, or misuse the platform.

6. Limitation of Liability

To the maximum extent allowed by law, House of Puto Bao is not liable for indirect or consequential damages arising from platform use, delays caused by third parties, or force majeure events.

7. Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

8. Contact Us

For questions about these Terms, contact us at [email protected].